Privacy Policy

Grip Hygiene Supplies Ltd respects all privacy protection and data laws in line with the Data Protection Act 1998 and General Data Protection Regulation (GDPR) 2016.  This policy outlines how we use the information we collect, how you can instruct us to limit the use of such information and the systems we have in place to safeguard data security and individual rights to privacy.

Grip Hygiene Supplies Ltd may change this policy at any time, you should check this page from time to time to ensure that you are happy with any changes.

Grip Hygiene Supplies is registered in England, company no 07974878

Where do we collect information from?

In some instances, you may provide your information directly to us when you make an enquiry about our products or services or opening an account.

Your information may have been shared with us by a reputable data provider. These organisations will have their own privacy policies and must ensure that the data they provide us is fully compliant with EU GDPR (European Union’s General Data Protection Regulation) for the purposes we have stipulated e.g. distribution of marketing materials and telesales.

What information do we collect?

We request that you provide certain personal data so that we are able to supply you with a service, product or communication.

We may collect personal data about you when you:

• Create a new user account with us on our Website;

• Purchase or make payments for any of our products or services

• Contact us through our Website

• Contact us by letter, email or telephone

• Post material to our Website

• Post material through our social media pages on sites such as Facebook and Twitter

• Complete customer feedback or surveys

• Sign up for newsletter


The personal data collected in the above manner may include:

• Full name

• Postal address

• Email address

• Telephone number

• Payment details

• Your user account details

If purchasing through our website, payment information such as debit and credit card details are processed by a third party (Sagepay) are not recorded or stored by Grip Hygiene Supplies Ltd. 

How do we use your personal data?

We may use your personal data to:

• Process orders and other requested service such as machine demonstrations and site visits.

• Process returns and address complaints, queries and questions.

• Provide a more efficient user experience on the website if you have allowed access for cookies.

• Monitor items in your shopping basket to remind you about items which you have not completed the purchase of.

• Communicate offers and services provided that you have provided consent for us to do so.

• Identify suspicious and fraudulent transactions and if necessary pass on this information to law enforcement or fraud prevention agencies.

With whom do we share your personal data?

To fulfil your orders and make the Site available, we may share your personal data with the following categories of third parties:


• Our service providers where necessary to make products and services available to you and to promote our products and services to you, such as our suppliers of IT and marketing services.


• Credit reference, fraud prevention, and law enforcement agencies where it is necessary for us to do so to enforce a legal obligation or otherwise where it is fair and reasonable for us to do so for example for fraud protection and credit risk reduction.


• Where necessary to protect the rights, property, or safety of our company, our customers, or others we may share personal data with law enforcement agencies.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How long do we keep your personal data?

We shall retain your personal data for as long as is reasonably necessary for the purposes listed in the above section, unless we are required by law to retain your personal data for a longer period.

What are your rights?

• The right to access personal data we hold on you:
  At any point you can contact us to request the personal data we hold on you as well as why we have that personal data

• The right to correct and update the personal data we hold on you:
  If the data we hold on you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.

• The right to have your personal data erased:
  If you feel that we should no longer be using your personal data or that we are not entitled to be using your personal data, you can request that we erase the personal data we hold. When we receive your request, we will confirm whether the data has been deleted or tell you the reason why it cannot be deleted 

• The right to object to processing of your personal data:
  You have the right to request that we stop processing your personal data. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue to process your personal data. If we no longer process your personal data, we may continue to hold your personal data to comply with your other rights or our legal regulatory obligations.

• The right to ask us to stop contacting you with direct marketing:
  You have the right to request that we stop contacting you with direct marketing.

To make enquiries about your rights in the privacy policy please contact our Data Controller, Rob Jones on 


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. By continuing to browse the site, you are agreeing to our use of cookies.

You can manage which cookie files are stored on your device with the pop-up cookie menu when you enter the website. Some of these are strictly necessary for certain website functionality whereas others will improve the user experience and improve the site performance, particularly when revisiting the website.

Please consult the cookie pop-up menu for more information.


If you have any queries relating to this privacy policy or use of personal data please contact us via email at