Terms and Conditions

All sales and dealings including quotations and any subsequent order placed are subject to the following conditions of sale in which Grip Hygiene Supplies Ltd is referred to as 'the Company':


If ordering through our website payment can be made using any major credit or debit card. Unless otherwise agreed payment is required prior to the delivery of goods.

If ordering via email, telephone or in person cash or bank transfer are also accepted as a form of payment. Should you have a credit account, you will be invoiced via email which must be paid under the terms agreed by any of the payment methods previously stated. Payments via cheque are only accepted for credit account holders with a prior history of transactions on the account and this form of payment. Under circumstances where a commercial credit card is used for payment a 2.25% charged will be added to the invoice gross total. The Company reserves the right to refuse any form of payment.

No payment shall be deemed to have been received until the Company has received the funds.

Order processing and quotations

Any order placed via the website, telephone, email, in writing or in person will be treated as an offer to buy. No order received from a customer shall constitute a contract until accepted in writing by the Company. The Company reserve the right to cancel, refuse or withhold any order including subsequent to the sending of an order acknowledgement.

When you receive your e-mail confirmation, you will have an opportunity to check the details and correct any errors. In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method or to advise you to visit our customer counter.

Prices and Descriptions

All prices quoted by the company and present on the website are monitored and updated frequently and should be considered as current but we reserve the right to make adjustments if necessary due to raw material and production increases or currency fluctuations. All prices are exclusive VAT unless otherwise stated. The customer will be additionally liable to the company for the value added tax on all goods that qualify.

The information on our website may contain inaccuracies or may not be complete or current. This includes product images, product appearance, pack sizes, data sheets and product availability. We therefore reserve the right to correct any errors or out of date information without prior notice (including after a customer order has been submitted) and refuse or cancel any orders placed for products listed with any such incorrect information. This applies whether or not payment has been made by credit card or BACS. If a credit card is charged or a payment received, a credit will be issued.

The company will not be liable for any indirect losses incurred, including any loss of profit or anticipated savings caused as a result of products sold with inaccuracies on price or description.


For a breakdown of delivery charges please consult the Delivery terms section of our information pages.


All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. Photographic evidence must also be provided detailing damages for a claim to be made with the carrier company. Re-delivery or replacement goods will be dispatched once adequate evidence has been gathered to do so.

Applicable Law

These conditions shall be governed by and construed in accordance with English Law and the parties acknowledge the exclusive jurisdiction of the English Courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

These terms and condition cover the Grip Hygiene Supplies website. Any other website to which you link from or to this site may be governed by their own terms and conditions.

 We do not guarantee website compatibility with all operating systems, devices or computers.